Shipping & Returns
Free Shipping: This offer applies to regular Ground Shipping within Canada + Contiguous USA only when you spend $99.00 or more, exclusive of tax or other costs. Enter the Prom Code FREESHIP at checkout to activate free shipping rebate on applicable orders. Express Shipping is not part of the Free Shipping offer.
Free shipping is offered via Canada Post / US Postal Service Ground Shipping only and may require between 1 to 12 business days for delivery, depending on delivery address. Please note that due to the perishable nature of our products, we cannot offer free ground shipping to destinations where the temperature is 16°C /60°F or warmer. Should you decide to go ahead, we will not be responsible if the products arrive melted and will not offer any refund. This means you assume all risks.
In-store Pick-Up: We are unable to ship some items, such as cakes and desserts, and we can only offer in-store pick-up at our own retail location The Atelier. All items ordered online are eligible for free in-store pick-up, and we recommend that you pre-order your items online as well. Please note that our store is currently open only on Saturdays from 10AM to 4PM.
Easy Returns & Exchanges
You may cancel / return orders within 3 days of receipt, if it does not meet your expectation for a full refund of order (product only) less 10% handling charges and shipping costs. This offer is conditional on the basis that goods are returned to us in their original packaging and in good condition within 4 business days of the date of written notice cancellation.
Unit 2145 - 12191 Hammersmith Way
The return of any goods / items under this policy is the responsibility of the purchaser. We do not accept responsibility for return postage / shipping costs, items lost and/or damage during transit or in any other circumstances beyond our control, except at our discretion.
For our full refund policy, please see our terms of service.