We Ship / Deliver Online Orders + Open For Local Order Pickup By Appointment Tuesday to Sunday 12:00 / 5:00 PM Each Day
NOTE TO READER: Please make sure to read any/all applicable section/s of this page before placing your order. Any request to cancel an order / request a refund after we ask you to confirm that you have read and agreed to the Terms & Conditions, will be subject to a minimum $5.00 fee for processing, which will be deducted from the refunded amount for all orders!
ORDERS FOR PICK-UP
Ordering - all orders must be placed online no later than 7:00 PM the day before Pick Up. As all pick up orders are 'By Appointment' Only, please make sure that you arrive on the time selected at check out. If you are running late (I.e. stuck in traffic and/or faced with a similar small delay), please call to let us know so that we can wait for you. If we do not hear from you within 20-minutes from your Pick Up Time Appointment, there may not be anyone at the location to give your order. In the case of a Missed Pick Up, you will have to email us to reschedule another appointment. If you need to change the date and/or time of your initial selection, please email reply via your order confirmation order with the requested change. And we will reply by email to confirm and/or suggest another selection, if not available.
Please note that we take great care to build your order so that it is exactly as you purchased. However, we highly suggest that you make sure that everything is as stated on your order confirmation before you leave our Pickup location. Any claims of order inaccuracies after you leave our location will not be considered.
ORDERS FOR SHIPPING
Note that Ground Shipping of allowable products is not available / we do not ship between May 01 and October 01 (dates may change depending on climatic conditions year to year) due to the perishable nature of our products. We cannot offer Ground Shipping (free or not) to any destinations where the temperature is 16°C /60°F or warmer. Should you decide to go ahead with shipping, we will not be responsible if the product/s arrive damaged and we will not offer any refund - this means you assume all risks!
- BC - $0.00 to $74.99 = Flat Fee of $12.00 / $75.00 and up Free Shipping
- AB - $0.00 to $84.99 = Flat Fee of $16.00 / $85.00 and up Free Shipping
- SK / MB / ON / QC - $0.00 to $124.99 = Flat Fee of $30.00 / $125.00 and up Free Shipping
- NS / NU / NB / NT / YT / PE - $0.00 to $149.99 = Flat Fee of $40.00 / $150.00 and up Free Shipping
- Continental USA / 48 Contiguous States Only (not including Alaska, Hawaii, Puerto Rico and/or any other U.S. territories) - $0.00 to $174.99 = Flat Fee of $50.00 / $175.00 and up Free Shipping
Note that the shipping industry may experience surge in volume during peak periods and as a result may experience delays and/or other shipping related issues. Therefore, shipping times are listed as ‘Standard of 3-9 days’ are estimated by the shipping company and therefore are NOT guaranteed. Estimated shipping to the United States is listed as 3-14 days.
ORDER RETURNS / EXCHANGE / REFUND
Please note that due to Food Safety Protocols, we cannot accept any return or exchange of food products once they leave our location. If you made a mistake on your online order and request a refund - before Pick Up / Shipping / Delivery - please note that the payment processing merchant charges us for any refund request and therefore we need to do the same. And a minimum $5.00 fee will be deducted from your refund total for all orders under $150.00. For orders over $150.00 a 3.75% fee will be deducted from the total.
ORDER FOR LOCAL DELIVERY
- Zone 01
- Serviced Area - Vancouver, Richmond, Burnaby
- Delivery fee - $15.00 and includes a reusable thermal bag + ice gel if/when applicable and/or climate requires.
- Free Delivery Offer - on orders of $75.00 or more
- Forfeit the entire order. In other words, you lose the entire value (product + delivery) of the order - no refunds
- Have the order scheduled for a re-delivery. Please note that as we can only offer a maximum of ± 4-hours window for safe delivery, any perishable items from a Missed Delivery would have exceeded the allowed window and therefore will have to be discarded / not be applicable for any refund request. Items that are shelf stable (I.e chocolate bars, collections) can be re-delivered, but you will be required to pay for the rescheduled delivery fee (to be calculated based on your location if different from the initial order) plus the return fee (minimum $15.00). Also note that the same product from the Missed Delivery will be re-delivered and depending on the climatic conditions / time that it took to get the product back to us, such product may potentially have been damaged due to extended exposure to heat outside the allowable window. We are not responsible for such damage and will not offer any replacements
- Collect / Pick up the Missed Delivery order of shelf stable products only at our location By Appointment the next available day that Wild Sweets Kitchen Lab is open. The minimum $15.00 return delivery charge will apply and needs to be paid when collecting.
Wild Sweets® By Dominique & Cindy Duby
Unit 2245 - 12191 Hammersmith Way