Ordering & Shipping

 

NOTE TO READER: Please make sure to read any/all applicable section/s of this page before placing your order. Any request to cancel an order / request a refund after we ask you to confirm that you have read and agreed to the Terms & Conditions, will be subject to a minimum $5.00 fee for processing, which will be deducted from the refunded amount for all orders!


CHOCO-CLUB MEMBERSHIP: If you sign up to our 'Choco-Club', your email will be registered as a 'Member' and you will receive exclusive (current and future) ‘Members Only’ benefits such as automatic discount on online order for Pickup, Local Delivery offers, special promotions, rewards, exclusive advance purchase notices, etc. that are available to the Choco-Club Members ONLY! There are no fees or other conditions to join or leave, but if you unsubscribe, you will no longer be able to receive any of the above mentioned benefits. 


ORDERS FOR PICK-UP: If you sign up to our 'Choco-Club', your email will be registered as a 'Member' and we will automatically offer you a 15% Discount on all allowed products when you make an online order for Pick Up at our Factory Store only.


ORDERS FOR SHIPPING: Note that Ground Shipping of allowable products is not available / we do not ship between May 01 and October 01 (dates may change depending on climatic conditions year to year) due to the perishable nature of our products. We cannot offer Ground Shipping (free or not) to any destinations where the temperature is 16°C /60°F or warmer. Should you decide to go ahead with shipping, we will not be responsible if the product/s arrive damaged and we will not offer any refund - this means you assume all risks!


BC - $0.00 to $49.99 = Flat Fee of $10.00 / $50.00 and up Free Shipping
AB - $0.00 to $65.00 = Flat Fee of $15.00 / $65.00 and up Free Shipping
SK / MB / ON / QC - $0.00 to $74.99 = Flat Fee of $20.00 / $75.00 and up Free Shipping
NS / NU / NB / NT / YT / PE - $0.00 to $99.99 = Flat Fee of $30.00 / $100.00 and up Free Shipping


Note that due to Covid-19, the shipping industry has experienced a significant surge in volume and as a result regularly experience delays and/or other shipping related issues. Therefore, shipping times are listed as ‘Standard of 3-9 days’ are estimated by the shipping company and therefore are NOT guaranteed.


ORDER RETURNS / EXCHANGE / REFUND: Please note that due to Covid-19 - and Food Safety - protocols, we cannot accept any return or exchange of food products once they leave our location. If you made a mistake on your online order and request a refund - before Pick Up or Shipping - please note that the payment processing merchant charges us for any refund request and therefore we need to do the same. And a minimum $5.00 fee will be deducted from your refund total for all orders under $150.00. For orders over $150.00 a 3.75% fee will be deducted from the total.


Wild Sweets® By Dominique & Cindy Duby
Unit 2145 - 12191 Hammersmith Way
Richmond, BC
V7A 5H2
604-765-9507